We hope you find everything you need, including sizing information and informative product descriptions. In this day and age, we encourage you to shop thoughtfully and consciously to reduce carbon emissions from delivery services and waste from packaging. Our team is always improving our site and product information, so your feedback is always welcome.
Product must be returned in original, sellable condition - and be free of pet hair, smoke, and odors, stains, etc.
Please ensure that you receive a tracking code for your shipment as we are not liable for lost or damaged packages en route to our location.
Return Policy
Our return policy is a strict no returns excepting quality flaws or incorrectly shipped items. To report a damage or discrepancy with your order, please Contact Us. Returns will not be accepted without prior authorization from the company. NO EXCEPTIONS! *Please note that any approved return must be returned in original package with original packing materials.
Your order begins production as soon as you click “confirm” so please choose wisely and the team will get cracking!
Custom made items are neither exchangeable nor refundable once your order is processed as we begin cutting and sorting the parts the second you do so.
Refund Policy
You'll receive an email confirmation once we receive your return, and you can expect your refund within 14 days - issued in the form of the original payment or a Gift Card. Please note: PayPal exchanges must be even, any balance will need to be charged to a credit card payment tender. Returns and refunds are made at the discretion of K'ONeal. We are unable to process exchanges for international orders.
Shipping Errors / Damaged Products
In the event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace it or accept it for a full refund at our expense. Products must be cared for according to their care label. We do not accept returns that are the result of improper care. In the event of an erroneous shipment / damaged shipment, we will provide a prepaid shipping label to expedite the return (for orders shipped within the US). To receive your shipping label and arrange for shipment, please contact our customer service team at info@koneal.com . Any customers using a third-party shipping service are responsible for any duties, taxes and shipping costs that may occur. K'ONeal is not liable for any damages from any third-party shipping service.